Product - I ordered my Ceres Chill about 2 weeks ago in hopes it would make our upcoming travel easier, and did it ever! TSA was a breeze and it was wonderful to travel with 24oz of milk without worrying about multiple bottles, ice packs, or an extra cooler! I filled my Chiller around 7:00AM and poured out a bottle for my daughter around 1:00PM, when we landed and settled, and my milk felt colder than fresh from the fridge!
Customer Service - Towards the end of my trip the rubber plug in my connector came out and it took me a day or two to realize why my things were leaking...missing rubber plug will do it every time. I e-mailed Customer Service and heard back within hours. After a pleasant back and forth with a representative, Lisa (boss-lady herself!) called me! I felt genuine care from her in regards to my situation and she even helped me problem solve to travel and not lose any of my milk! Within a few days arriving back home I had a new Connector and I am back to worry-free milk storage when out and about!
A wonderful product and fantastic service. If you're on the fence about this product, just do it! It will 100% make your pumping life easier!