Lifetime Warranty
Our Lifetime Warranty
I made the Chiller out of my own desperation and frustration at the lack of better options for moms, so I know exactly what this product has to do.
It has to work on the worst day of your week. It has to work at 2 a.m. in a hotel room, in an airport, in a closet at the office when you have eleven minutes before your next meeting. It has to be something you don't even think twice about...because you know it'll work perfectly.
That's the standard this was built to...and we will always stand behind that for the life of the product, which we intend to be a very, very long time.
- Lisa Myers, Founder
Filing a claim
Filing a warranty claim takes two steps:
1. Take a picture or short video of the issue.
2. Email it to info@cereschill.com with your order number.
*Your order number can be found in your email or, for Amazon customers, in your order details.
That's really it! We never want to overcomplicate things. We are moms. We know what your days look like, because they look like ours. We get it, and we will do everything we can to make life easier for you.
Warranty FAQs
What's excluded from this warranty?
The Lifetime Warranty extends to the original purchaser of the Ceres Chill item only when purchased from Ceres Chill (or Ceres Chill Amazon) directly.
The warranty does not cover normal wear and tear, damage from misuse or travel, or abuse of the parts. Be sure to read the User Guides for all of the proper care tips!
*Wear and Tear means damage or the gradual deterioration in operating performance of a covered component which naturally and inevitably occurs as a result of normal use, wear or aging.
I bought my Chiller on Amazon. Am I still covered?
Absolutely! Just send us a screenshot of your order number and details so we can verify it, and we'll get you all set up!
What if I don't qualify for a warranty replacement?
We know that accidents can happen while you’re trying to do all of the incredible things. If you froze your inner chamber, dropped your chiller full of milk or accidentally put your outer chamber in the dishwasher, do not worry!
The great thing is, your Chiller can be returned to its former glory pretty easily - likely with just one replacement part. That’s why we have inner chambers and replacement plastic parts available at a discounted price if you’re not covered under the warranty. If you need a replacement outer chamber or another product replacement (like a Milkstache outer chest), you would have to reach out to us directly.
What if my order was a gift?
As long as we can verify the purchase with the original purchaser’s name or order number, we’re all set!
Is shipping covered on warranty replacements?
We pay half of the shipping and processing fees, and we ask that you pay the other half so we can continue to offer free warranty parts for all of our moms!
*Warranty replacement parts are not eligible for returns
How long does the process take?
You'll hear back in under four hours on average, and we move fast from there!